Project overview
The Lowe’s Order History redesign focused on helping customers find past purchases and understand order details at a glance. The existing screen relied on repetitive labels, loosely grouped information, and an inconsistent visual hierarchy, making individual orders difficult to scan. The “Add Existing Receipt” action also lacked prominence despite being the screen’s most-used interaction after opening an order.
The project was an opportunity to move beyond a visual refresh—reorganizing the experience around the information customers valued most and giving frequently used actions the visibility they deserved.
My role as Lead Product Designer
I led the redesign of the Orders & Purchases experience, working with product partners and using findings from user testing to inform the information hierarchy and interaction design.
I established the purchase date as the primary visual anchor, consolidated the order number and purchase channel into a secondary line, and grouped order status and purchase total directly above the product imagery. Removing redundant labels created a more concise presentation, helping customers recognize purchases without having to read through every transaction detail.
I also introduced clearly defined, tappable order cards to strengthen the separation between purchases and make the path to order details more apparent. A compact product-image row supported visual recognition, with an overflow indicator accommodating larger orders without expanding the card.
To better support receipt management, I elevated “Add Existing Receipt” from a standalone text link to a dedicated, full-width action with an icon, directional indicator, and larger tap area. This gave a high-use feature a more intentional place within the experience.
Outcome
The redesigned experience tested substantially better than the previous design. The result was a more cohesive, scannable purchase history that prioritized relevant order information, clarified navigation, and made adding receipts easier to discover and access.
